WEBfactory 2010 MessengerPro

Fast response time in case of faults minimizes standstills

With WEBfactory MessengerPro operational messages, faults and alarms are redirected immediately after their occurrence via mobile or landline network, SMS, e-mail or fax to the contingency personnel. In addition the alarm can be output via an additional engine as voice message in the respective national language.

Sick leaves, holydays and shift changes are considered during alarm output, because the module can be connected via standard interfaces with the personnel and ERP systems.

WEBfactory MessengerPro features the following advantages:

• direct, fast and secure information of the responsible servicing personnel
• Automatic escalation management with receipt confirmation; in case of no reply the next staff member in the reporting chain is informed
• Comfortable staff and contingency plan management, whereas the plans of various areas can be compiled for one alarm group
• Changes in the contingency plans can be adapted immediately automatically to run-time.
• Documentation, evaluation and statistic functions offer an overview of  the efficiency of the initiated measures as well as the frequency and cause of faults.